Required Skills

Technology | Infrastructure Monitoring Tool - SolarWinds

Technology | Infrastructure Monitoring Tool - SCOM

Domain | IT in Banking | Customer Support

Behavioral | Aptitude | Communication

Education Qualification :

Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :

Technology | SCP

As a Level 2 SCOM/SolarWinds Administrator, you will be responsible for assisting in the setup, configuration, and maintenance of SCOM/SolarWinds monitoring solutions for our IT infrastructure. You will work closely with senior SCOM/SolarWinds administrators and ensure that our systems are effectively monitored and incidents are addressed promptly.

Key Responsibilities:

1. SCOM Setup and Configuration:

- Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions.

- Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems.

2. Alert Monitoring and Incident Management:

- Monitor alerts and notifications generated by SCOM to identify potential issues or incidents.

- Assist in the identification and categorization of incidents and take appropriate actions as required.

3. Data Collection and Analysis:

- Assist in collecting and analyzing monitoring data to identify performance trends and potential problems.

- Help in creating basic reports and dashboards to track IT infrastructure resources.

4. Documentation:

- Maintain documentation of SCOM configurations, changes, and best practices.

- Update knowledge base articles to facilitate efficient incident resolution.

5. User Support and Training:

- Provide basic support to end-users who need assistance with SCOM functionalities.

- Offer basic training to end-users on how to interpret monitoring data and alerts.

Key Responsibilities SolarWinds:

- Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM(Network Configuration Manager) and NTA (Network Traffic Analyzer )

- Should h an expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product

- Experience configuring monitors using SNMP, SSH (Secu

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