Company Description Spinny is a modern end-to-end platform in India revolutionizing the way customers buy used cars by building trust and simplifying the process. The company operates on a full-stack model, providing value, transparency, and simplicity while ensuring a seamless and stress-free car-buying experience. Spinny offers rigorously inspected, high-quality cars that undergo a 200-point quality check and come with a 5-day money-back guarantee. Customers can choose vehicles online, experience hassle-free test drives at physical hubs, and benefit from fair pricing and expert assistance. Currently active in major cities across India, Spinny aims to become the nation's most reliable and beloved automotive brand.
Role Description As a full-time, on-site Relationship Manager based in New Delhi, you will support customers throughout their vehicle buying journey, ensuring a personalized and hassle-free experience. Your responsibilities will include establishing strong relationships, understanding customer requirements, providing tailored solutions, and assisting them in making informed decisions. You will also focus on handling customer queries, coordinating with internal teams, and maintaining customer satisfaction and loyalty.
Qualifications
- Strong communication, interpersonal, and client management skills
- Sales, negotiation, or customer service expertise in a retail or automotive environment
- Ability to understand customer needs and provide relevant recommendations
- Experience using CRM tools and technology for client engagement
- Goal-oriented mindset with a strong drive for success
- Ability to work collaboratively with diverse teams and meet targets
- Prior experience in the automotive industry or related fields is a plus
- Bachelor's degree in Business, Marketing, or a relevant field
