Job Title: Relationship Manager
Location: Pune
Role Type: Team-handling role
Reporting to Regional Head
Key Points
- Experience range of 10-15 years
- Region will be Rest of Maharashtra & Goa
- Willingness to travel
- Candidates with experience in the EdTech industry specifically in customer success, sales, cross sell, upsell, renewal, collection.
Key responsibilities:
- Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs.
- Identify new business opportunities and develop strategies to expand the company's presence within the education sector.
- Collaborate with internal teams to ensure the successful implementation of products and services and provide ongoing support to clients.
- Develop and execute a strategic plan to build and maintain relationships with existing schools.
- Liaison with internal stake holders to improve the usage & complaint resolution.
- Work with Academic & Technical team to resolve customer queries.
- Build opportunities across all product lines in existing schools.
- Create cross-sell & up-sell opportunities with every customer.
- Identifying Think Edge opportunities & conversion from existing schools.
- Visiting all schools once every quarter & all critical schools once every month.
- Addressing all customer requirements on complaints handling, content issues and service gaps within 48 hrs.
- Provide market differentiated services and experience for the existing schools.
