Relationship Manager /service Delivery -RBL BANK LIMITED

Description

We are seeking a motivated Relationship Manager / Service Delivery professional to join our team in India. The ideal candidate will be responsible for managing client relationships, ensuring high levels of service delivery, and enhancing client satisfaction.

Responsibilities

• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Act as the primary point of contact for client inquiries and issues, providing timely and effective solutions.
• Collaborate with internal teams to ensure service delivery meets client expectations.
• Monitor client accounts and proactively identify opportunities for upselling services or products.
• Prepare and deliver regular reports on client status and service delivery metrics.
• Conduct regular check-ins with clients to gather feedback and assess needs.

Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1-5 years of experience in relationship management, customer service, or service delivery roles.
• Strong communication and interpersonal skills for effective client interactions.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze data and generate reports to track client satisfaction and service delivery.
• Problem-solving skills with a proactive approach to client needs.