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abacus consultants

Relationship Manager SEG- LAP -DSA, Vadodara

abacus consultants
Vadodara, India
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Job Description

Key Result Areas

Sales Planning & Operations

  • Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
  • Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
  • Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.

Customer Acquisition/ Engagement

  • Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
  • Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts.
  • Attend to customer complaints effectively, escalating critical cases to Area Head as required.

Operational Effectiveness

  • Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
  • Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases
  • Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance

Self-Development & Internal Stakeholder Management

  • Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives
  • Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets
  • Portfolio & Risk Management
  • Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms
  • Ensure compliant sales operations and sound risk management in day-to-day operations.
  • Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Sales
Employment Type:
Full time

About Company

abacus consultants

Job ID: 147501949

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Last Updated: 15-05-2026 11:53:07 PM
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