Relationship Manager

Position: Relationship Manager

Employment Type: Full Time

Experience: 3+ Years in Client Relationship Management, Account Management, or Customer Success in B2B, SaaS, or Enterprise Technology

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Relationship Manager to own and grow strategic client relationships across Scry AI's enterprise customer base. This role is critical in ensuring customer satisfaction, driving adoption, identifying expansion opportunities, and acting as a trusted advisor between clients and internal teams.

Role Overview

As a Relationship Manager at Scry AI, you will be the primary point of contact for assigned enterprise accounts. You will work closely with sales, product, delivery, and support teams to ensure customers realize measurable value from Scry AI's platforms while maintaining long-term, trusted partnerships.

This role is ideal for someone who combines strong interpersonal skills with a structured, outcome-driven approach to managing enterprise relationships in complex technology environments.

Key Responsibilities

Client Relationship Management

• Serve as the primary relationship owner for assigned enterprise accounts
• Build trusted, long-term relationships with key stakeholders and decision-makers
• Act as a strategic advisor, understanding client business goals and aligning solutions accordingly

Account Growth and Retention

• Drive customer retention, renewals, and contract expansions
• Identify upsell and cross-sell opportunities across Scry AI's platforms and solutions
• Collaborate with sales and leadership on account planning and growth strategies

Customer Success and Value Delivery

• Ensure successful onboarding, adoption, and ongoing usage of Scry AI solutions
• Track customer health, usage, and outcomes to ensure value realization
• Proactively address risks, escalations, and issues to maintain high satisfaction

Cross-Functional Coordination

• Coordinate with product, delivery, engineering, and support teams to resolve client needs
• Translate customer feedback into actionable insights for product and roadmap discussions
• Support pilots, PoCs, and enterprise rollouts alongside internal teams

Reporting and Communication

• Maintain accurate account documentation, updates, and engagement records
• Prepare regular account reviews, performance summaries, and executive updates
• Communicate clearly and consistently with internal stakeholders on account status

Required Qualifications and Skills

• 3+ years of experience in relationship management, account management, or customer success roles
• Experience working with enterprise or mid-market B2B clients
• Strong communication, negotiation, and stakeholder management skills
• Ability to understand complex technology solutions and business use cases
• Comfort working across sales, product, delivery, and leadership teams

Our Ideal Candidate

• Builds trust quickly and maintains strong long-term client relationships
• Thinks beyond support and focuses on strategic value creation
• Is proactive, organized, and comfortable managing multiple accounts in parallel
• Understands enterprise buying cycles and stakeholder dynamics
• Enjoys working in fast-paced, growth-oriented technology environments

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