Relationship Manager

Roles and Responsibilities:

● Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services

(VAS).

● Generate leads through cold calling, field visits, and market references; proactively approach

restaurants to onboard them onto Petpooja.

● Build and nurture strong relationships with restaurant owners by understanding their

business needs and offering tailored solutions.

● Sign up restaurants by closing contracts and responding to inquiries from both new and

existing clients.

● Organise and participate in promotional events and local marketing activities to boost brand

visibility and drive referrals.

● Take ownership of operational and administrative aspects of sales, including reporting,

process optimisation, and system improvements.

● Regularly update management with performance insights and recommendations for

enhancing business relationships and improving service delivery.

● Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic

daily planning and execution.

● Establish a strong reference market by maintaining long-term relationships with onboarded

clients.

● Resolve client issues effectively using the escalation matrix and ensure high levels of

customer satisfaction.

● During field visits, you will be the first point of contact for potential clients, and you will

represent Petpooja professionally at all times.

● Be the face of Petpooja in the market, upholding and promoting the company's values and

mission.

Additional Qualifications and Skills:

● A bachelor's degree is preferred .

● Professional experience of 1-3 years in Sales.

● Problem-solving attitude

● Customer-oriented mindset

● Knowledge of customer relationship management (CRM) practices

● Influencing Skills

● Presentability is required

● Fluent in communication