Job Description
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Relationship Sales job description focuses on building and nurturing long-term client trust, acting as a key liaison to understand needs, provide tailored solutions, and drive growth through upselling, cross-selling, and ensuring high customer satisfaction, balancing proactive support with achieving revenue targets by coordinating internally and externally. Key duties involve managing accounts, resolving issues, identifying new opportunities, and maintaining deep knowledge of products/markets, requiring strong interpersonal, analytical, and problem-solving skills.
Key ResponsibilitiesClient Engagement: Serve as the main point of contact, building trust, understanding client challenges, and acting as an advocate for their needs internally.Sales & Growth: Identify opportunities for upselling and cross-selling, present new services, and meet sales goals while expanding the client base.Account Management: Manage client portfolios, track interactions, and ensure smooth service delivery.Problem Resolution: Address client concerns, complaints, and issues promptly and effectively.Strategy & Reporting: Analyze market trends, provide feedback to product/marketing teams, and report on client satisfaction and business performance.Internal Collaboration: Work with sales, marketing, operations, and product teams to meet client expectations. Key Skills & QualificationsExperience: Proven background in sales, account management, customer service, or a related field.Interpersonal Skills: Excellent communication, active listening, empathy, and conflict resolution.Analytical Skills: Ability to analyze data, market trends, and client needs.Organizational Skills: Strong time management for handling multiple accounts.Product Knowledge: Deep understanding of company products, services, and industry.Technical Skills: Familiarity with CRM software. Core FocusUnlike traditional sales focused solely on closing, relationship sales emphasizes long-term partnerships, ensuring client retention and satisfaction by delivering consistent value beyond the initial tran
