Job Requirements
Job Requirements
Role/Job Title:
Relationship Manager-Commercial Vehicle
Business: Business
Function/ Department: Rural Banking
Place of work: All locations - As per Organization Requirement
Roles & Responsibilities
- Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients
- Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings
- Empanelment of new Dealers, DSA and DST in the market
- Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities
- Cross Sell
- Conduct policy training for internal team members
- Proactively resolve customer queries
- Aggregate knowledge of competitor products , best practices in the market
- Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring initial MOBs.
- Team recruitment & training them about various products/processes
- Geographical scoping of potential markets.
- Managing relationship with DSA, DDSA and DSE.
- Aggregate knowledge of competitor products , best practices in the market and share the same to product team on timely basis.
Secondary Responsibilities
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes in order to improve service efficiency and quality across the branch network
- Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives
Managerial & Leadership Responsibilities
- Hiring - Attract and retain best-in-class talent for key roles in their reporting structure
- Performance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
- Enable teams to drive growth targets by providing necessary support
- Training
Key Success Metrics
Meeitng Month-on-Month Sales Targets, Managing PDDs, Controlling Delinquency and Portfolio, Customer Acquisition targets, Product Cross Sell targets.
