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Airtel ATN

Relationship Manager- CE

Airtel ATN
Hyderabad, India
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  • Posted 2 days ago
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Job Description

Purpose of the Job

  • To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service
  • To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA
  • To front end Corporates and ensure nil escalations
  • To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables

  • To Ensure 100% service level adherence to business processes
  • To increase Collection Efficiency : 0-60 days, 60-90 days
  • To enhance the Revenue enhancement -Churn Control and Upsell.
  • To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
  • Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
  • Reduce Suspense by efficient payment posting & virtual account management
  • Track and monitor on corporate revenue performance of different products/services.
  • Drive virtualization through PFH, Self-care and Paperless bill media.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Telecommunications
Employment Type:
Full time

About Company

Airtel ATN

Job ID: 147668757

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Last Updated: 19-05-2026 01:08:56 AM
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Relationship Manager- CE

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Skills:

Service delivery, Payment Posting, Collection efficiency, Brand Visibility, Revenue Enhancement, Virtual account management, self-care, Customer life cycle management