Relationship Manager- CE

Fresher

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Early Applicant

Job Description

Purpose of the Job

To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service
To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA
To front end Corporates and ensure nil escalations
To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables

To Ensure 100% service level adherence to business processes
To increase Collection Efficiency : 0-60 days, 60-90 days
To enhance the Revenue enhancement -Churn Control and Upsell.
To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
Reduce Suspense by efficient payment posting & virtual account management
Track and monitor on corporate revenue performance of different products/services.
Drive virtualization through PFH, Self-care and Paperless bill media.