Company Description
Care Health Insurance is a specialized health insurer providing a wide range of products including Health Insurance, Top-up Coverage, Personal Accident, Maternity, International Travel Insurance, and Critical Illness. The company also offers Group Health Insurance, Group Personal Accident Insurance for corporates, and Micro Insurance products tailored for the rural market, along with wellness services. Committed to consumer-centricity, Care Health Insurance leverages innovative technology to deliver exceptional customer service and value-for-money solutions. The company has received numerous prestigious accolades, such as the Overall Achievement Award (SAHI category) and Smart Insurer awards, highlighting its excellence in the health insurance industry.
Role Description
This is a full-time, on-site Relationship Manager role based in Mumbai. The Relationship Manager will be responsible for building and maintaining strong relationships with clients to ensure their satisfaction with Care Health Insurance products. Daily tasks include managing client queries, assisting with insurance plan selection, providing product knowledge, coordinating policy-related processes, and identifying opportunities for upselling or cross-selling. The role also involves collaborating with internal teams to ensure customer success and satisfaction.
Qualifications
- Strong relationship management and client communication skills
- Ability to analyze customer needs and provide tailored insurance solutions
- Proficiency in sales, upselling, and cross-selling strategies
- Experience in handling policy-related processes, documentation, and administrative tasks
- Knowledge of the insurance industry, particularly health insurance and wellness services
- Problem-solving skills and a customer-centric approach
- Bachelor's degree in Business Administration, Insurance, or a related field
- Previous experience in a customer service or insurance-related role is a plus
