Relationship Manager

Responsibilities:

• Direct Field Sales (B2C): Take full responsibility for direct sales activities (Field Sales) at prospect sites, focusing on B2C sales within the PAN Mumbai, Navi Mumbai, Western, Central, and Harbor areas.
• Lead Generation & Appointment Setting: Proactively generate and source prospects, including through cold calling in the open market, and effectively schedule appointments for sales meetings.
• End-to-End Sales Cycle: Manage the complete sales cycle from lead generation and appointment scheduling to personally meeting prospects and successfully closing sales.
• Effective Sales Presentations: Deliver compelling and persuasive sales presentations directly to prospects at their location.
• Diverse Sales Channels Management: Handle and optimize various sales channels, including direct meetings, exhibition sales, and web-generated leads.
• Referral Program Management: Actively manage and leverage Happy Family Reference Programmes (HFRP) to generate new leads and sales.
• Customer Issue Resolution: Effectively handle and resolve customer issues and escalations, ensuring high levels of customer satisfaction.
• Customer Direct Sales: Excel in a Customer Direct Sales Officer (CDSO) profile, focusing on direct-to-consumer sales.
• Relationship Building: Develop and maintain strong interpersonal relationships with prospects and customers.

Required Skills:

• Proven experience in direct B2C field sales, preferably in membership or policy-kind sales.
• Strong ability to generate leads through cold calling and open market strategies.
• Proficiency in scheduling and conducting sales appointments.
• Excellent presentation skills for effective delivery of sales pitches.
• Capability to manage diverse sales channels (direct meetings, exhibitions, web leads).
• Ability to handle customer issues and escalations effectively.
• Strong interpersonal relations skills.
• Pleasant personality and excellent communication skills (English proficiency highly preferred).
• Highly enthusiastic, diligent, and committed to long-term engagement.
• Strong decision-making abilities.
• Possesses a Go Getter attitude.