Job Overview
The Regional Quality Manager will be responsible for supporting business objectives by leading quality initiatives across the region, with a focus on Quality Management Systems and process improvement. Additionally, this role involves implementing practices that enhance operational efficiency and maintain high standards across all processes.
Job Description
Operational Compliance and Quality Management
- Facilitate Service Level Agreement (SLA) compliance across all VACs within the region to avoid service penalties.
- Implement and maintain Quality and Environment Management Systems across the region, ensuring timely reporting of client and internal MIS, ad hoc data, and analysis.
- Conduct timely audits in the region to verify accuracy and punctuality of reports.
- Ensure successful rollout of all projects and processes, including automation requirements and integration of reports.
- Standardize and share best practices across the region, ensuring consistent processes.
- Measure and improve performance metrics, such as TAT and productivity, throughout the region.
Continuous Improvement and Customer Satisfaction
- Foster a culture of continuous improvement through Lean and Six Sigma practices, promoting best practices for all processes to reduce complaints and errors.
- Research and develop innovative solutions to drive business improvement.
- Regularly analyze and enhance Voice of Customer (VOC), Voice of Mission (VOM), and complaint data.
- Drive internal and external customer satisfaction across the region.
- Provide information to different organizational levels on audit activities and their impact on business processes.
Team Development and Recognition
- Enhance the skills and knowledge of self and team through ongoing training and development.
- Ensure thorough understanding of service level reporting methodologies and processes.
- Conduct necessary certifications for the region to maintain standards.
- Pursue national and international awards and recognition for VFS Global within the region.
Environment, Social & Governance:
- Promote judicious use of natural resources.
- Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.
Anti Bribery Management Systems (ABMS)
- Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
a. Understanding of ethical standards and the importance of integrity in business practices.
b. Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.
Education
- Graduate/postgraduate or global equivalent degree in the related field.
Experience
- A minimum of 5+ years of relevant work experience.
