Regional Operations Manager

Regional Manager : Reverse Logistics (West)

We are looking 7+yrs for experience in logistics (5+yrs in reverse logistics is preferable)

Duties/Responsibilities:

1. Managing overall Reverse Logistic Process.
2. To ensure timely pickups from customers by coordinating with logistic partners.
3. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
4. Acquire a thorough understanding of key customer needs and requirements.
5. To engage with multiple stakeholders for network-wide program implementation.
6. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
7. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
8. To coordinate development of tech products with the product team in line with the process requirements.
9. Expansion of Open pickups (Doorstep QC) by aligning existing partners / on-boarding new partners.
10. Managing customer experience matrix in Reverse Logistics leg.
11. Quality Centre Operations.
12. Managing Return to shipper shipments and to work continuously on improvement in seller experience.
13. Managing seller disputes, identification of gaps and to ensure continuous improvement.
14. Managing team and work towards having superior customer as well as seller experience.
15. Vendor On-boarding and Vendor Management in reverse Leg.
16. Managing overall PNL in Reverse Leg and drive cost saving initiatives.
17. Analysis of Operational Reports for its region/reverse operations & coordinating with team.
18. Improve the TAT - Need to minimize the TAT failure and plan strategies accordingly.

Required Skills/Abilities:

1. Data management.

2. Capacity Planning.

3. Manpower management.

4. Process management.