Travel Requirement: Extensive travel across East India based on project and client engagement needs
Role Summary
The Regional Manager – South will lead the implementation and client engagement efforts for our hospitality ERP solutions (On-Premise and Cloud SaaS) across South India. This role demands strategic oversight of client onboarding, ERP deployment, post-implementation relationship management, and achievement of commercial objectives. The ideal candidate will bring a strong blend of operational leadership, hospitality domain expertise, technical acumen, and customer-centricity.
Key Responsibilities
1. Client Implementation & Engagement
- Manage end-to-end ERP implementation projects, ensuring timely delivery, quality assurance, and client satisfaction.
- Maintain strong post-implementation relationships to drive product adoption, client retention, and satisfaction.
- Consistently achieve high Net Promoter Scores (NPS) through proactive client engagement.
2. Regional Operations & Resource Management
- Plan and execute monthly site visits for implementation, training, and review.
- Optimize resource allocation for support, rollouts, and training activities.
- Collaborate with internal teams to resolve technical issues and manage escalations.
3. Financial Performance & Collections
- Meet collection targets for new implementations within stipulated timelines.
- Drive renewals and collections for Annual License Renewals (ALR) and Annual Maintenance Contracts (AMC).
4. Technical & Analytical Expertise
- Use Microsoft Excel for project tracking, reporting, and data analysis.
- Apply SQL for troubleshooting and database queries in coordination with technical teams.
- Working knowledge of Zoho projects & Zoho books preferred.
5. Leadership & Team Development
- Lead and mentor the regional professional services and support team to ensure high performance.
- Cultivate a collaborative and customer-focused team culture.
- Monitor team productivity, service quality, and adherence to operational processes.
Qualifications & Experience
- Education: Bachelor's degree in Hospitality Management, Computer Science, IT, or related field.
- Experience: Minimum 5-7 years of professional experience, including at least 3+years in the hospitality sector (preferably hotel operations or ERP implementation).
- Language: To be expert in Malayalam and Telugu
- Proven experience in managing regional teams and client-facing roles within hospitality technology.
- Proficiency in MS Excel and SQL is essential.
- Working knowledge of Salesforce CRM and familiarity with Zoho Projects and Zoho Books is highly desirable.
