Regional Manager - Central Bank Branch Banking

Position Title

• Regional Manager

Department

• Central Bank of India

Level/ Band

• Manager

Role Summary :

• Liase with Bank's Regional officers and Zonal Officers and ensure alignment on Life Insurance Business
• Visit zones and regions - interact with Zonal Officers, Regional Officers and Bank branch managers
• Guide and support team to ensure achievement of targets
• Interact with customers to explain the products and solutions
• Ensure activation, persistency & productivity is maintained
• Ensure quality of recruits hired in the team
• Maintain & drive compliance at the zone

B. Organizational Relationships

Reports To

• Zonal Manager

Supervises

• Area Managers /KAM

C. Job Dimensions

Geographic Area Covered

• Region (s)

Stakeholders Internal

• Supervisors, Team (KAMs), Ops, Underwriting, Legal

External

• Central Bank - Channel Partner

D. Key Result Areas

Partner and Client Management

• Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)
• Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance
• Engage with customers to explain the products and promote the brand
• Ensure team is focused on Sales and support to all branches assigned
• Drive local contests and engagements to engage teams
• Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
• Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Aid the bank branches to adopt new processes and technology

Team Management

• Assign target to each KAM at a branch level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
• Ensure team is hands on with each branch and maintains a high engagement level with each member
• Team development and training
• Retention of high performing talent
• Keep ZH and National Head updated about on-ground activities by Bank and competitors

Customer Service

• Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

E. Skills Required

Technical

• Good product knowledge
• Good knowledge of MS Office

Behavioral

Essential

• Interpersonal skills
• Communication skills
• Creative thinking skills
• Supervising / Leadership skills
• Teamwork Skills
• Influencing skills
• Relationship Building skills
• Decision making skills

F. Incumbent Characteristics

Essential

• Graduation

Desired

• Post graduate/Insurance specific training

Experience

• Should have at least 6-8 years experience of sales with at least 2 years experience in leading teams.
• Preferably needs to have PSU Banca sales experience in the insurance parlance.

CTC

• 8 to 12 lpa