Regional Key Account Manager, Luxury Sector, APAC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us

YOUR ROLE

Contribute business growth through ownership of CEVA commercial relationship regionally with strategic customers across Air, Ocean, Contract Logistics, and Ground & Rail. . Provide vital interface link between customer regional management team and CEVA internal operations, product, tender, and management. . Provide primary point of escalation for customers across the Asia Pacific region, build relationship, and solve issues as quickly as possible with the support of the operations teams at country and regional level. . Deliver performance against Net Revenue targets for the assigned accounts. . Act as CEVA brand ambassador within the Luxury industr

WHAT ARE YOU GOING TO DO

• Manage the globally agreed business scope between CEVA and customer operationally across the CEVA products Air, Ocean, Contract Logistics, Ground & Rail.
• Support global strategic reviews of account strategy, account plan and development by working closely with GKAM and regional support growth across different products and countries.
• Monitor agreed KPI's for specific accounts to ensure service compliance & customer satisfaction. Work with customers and CEVA internal teams on Continuous Improvement Plans.
• Monitor Regional DSO of the customer receivables and take necessary actions to ensure sustainable cash flow situation on the nominated accounts.
• Conduct QBR's for nominated customers together with the National KAM teams in the key countries.
• Ensure opportunities are identified early to inform internal stakeholders in advance for proper resource planning increasing our chances of success.
• Ensure CRM system is properly always maintained with all opportunities.
• Provide visibility to CEVA management on all the important stakeholders, escalations, and deadlines where their support is required.
• Work with Product on developing new solutions customized for the Luxury industry and offering competitive advantage against competitors.
• Maintain a high level of communication and alignment with the OKAM and TKAM assigned on the account to protect profitability and boost efficiency in customer service.

WHAT ARE WE LOOKING FOR

• Bachelor degree in transport / logistics
• 10 years in operations Air or Ocean
• Expereince in Ground & Rail, Contract Logistics and Customs Clearance is an added advantage.
• Experienced in customer meetings
• Familiar with Continuous improvement methodology and analytic and visualisation tools
• Analytical skills
• Knowledge of supply chain logistics
• Strong understanding of all global & local applications and SOPs/guidelines as well as regulatory & compliance rules.
• Ability to lead process reviews & facilitate user training.
• Excellent written & verbal communication
• Solid organisational skills including attention to details and multitasking skills
• Pragmatic
• Pro-active with sense of urgency
• Able to work independently in a team
• Communicate with people from operations to board level

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.