Regional Head

Regional Head - Dealing and Sales (Ahmedabad)

Position : Regional Head

Designation : Regional Head

Department : Dealing & Sales

SubDepartment : Sales

Reporting To : Business Head

Superior's Superior : Head of the Department

Job Purpose :

Lead and direct the department goals and action plans for the cluster, mapped into measurable results with timely and consistent execution.

Dimensions :

Revenue & Cost: Ensure the revenuecost ratio is maintained across the cluster.

Product: Equity, Currency, TPP and any other new launches.

Customer: Ensure adequate clientele for all branches and implement customer retention techniques.

Manpower: Manager BM, RM mapped to respective clusters; ensure optimum productivity.

Sales Management: Manage the entire Retail Sales Process for the respective cluster.

Geography: Manage branches at different locations/cities.

Job Context & Major Challenges :

Challenges include hiring and retaining qualified resources in branches, especially in remote locations; administrative challenges related to collecting required customer documents for account opening; retaining customers in competitive markets; ensuring compliance while serving customers; handling dynamic market conditions; and ensuring proper certifications of the team as per product requirements.

Principal Accountabilities :

Revenue and Cost

• Monitor the productivity and cost of the mapped branches.
• Monitor income from other products.

Team Management

• Ensure adequate manpower in all branches.
• Handhold the team for better performance.
• Align team members with company processes and norms.
• Counsel and motivate team members.

Customer Service

• Ensure customer satisfaction across all levels.
• Coordinate with the research team for advice/review of portfolios for top customers on a regular basis.
• Ensure implementation of customer retention strategies devised by management.

Relationship Management

Maintain relations with State Heads of HDFC Bank for better support in client servicing and retention.

Adherence to Compliance

• Ensure adherence to company norms, processes, and regulations.
• Ensure strict adherence to risk and compliance norms in branches.
• Ensure branch policy/process adherence, training of team, labour compliance, and attrition management.

People Development

• Groom employees to take up larger roles.
• Conduct regular and refresher training for all products.
• Motivate employees.

Job Purpose of Direct Reports :

Manage cluster operations to achieve targeted sales turnover of the assigned branch while adhering to regulatory compliance.