Responsibilities:
Collections & Compliance Management:
- Ensure all collections complaints are addressed in a timely and appropriate manner.
- Monitor adherence to RBI guidelines by agencies and staff.
- Ensure governance of collections is maintained across all teams and agencies.
- Conduct regular checks on collections processes to avoid compliance issues.
Audit & Reporting:
- Address and resolve audit queries promptly.
- Maintain accurate reporting on collections operations and compliance.
Agency & Team Oversight:
- Manage relationships with collection agencies.
- Supervise staff involved in collections operations to ensure compliance and efficiency.
