About the Company
Drive revenue growth, profitability, and franchisee satisfaction across all stores in the assigned region by ensuring strong execution, local problem-solving, and consistent performance improvement.
About the Role
The RFSM will be responsible for managing 10–30 franchise stores, ensuring each store performs on revenue, operations, and customer experience. This role acts as the ground-level owner of franchise success post store launch.
Responsibilities
- Store Performance Ownership
- Manage revenue, orders, and retention across assigned stores
- Ensure consistent month-on-month growth
- Revenue Growth & Local Activation
- Plan and execute local marketing (societies, corporates, campaigns)
- Drive store walk-ins and order volume
- Franchisee Relationship Management
- Conduct weekly reviews with franchise partners
- Resolve operational, staff, and customer issues
- SOP Compliance & Store Audits
- Conduct regular and surprise store audits
- Ensure adherence to brand and operational standards
- Manpower Stability
- Ensure full staffing and backup manpower across stores
- Avoid operational disruptions
- Customer Experience
- Monitor ratings, complaints, and repeat customers
- Maintain high satisfaction levels (4.2+ rating)
- Problem Solving & Crisis Handling
- Handle breakdowns, staff shortages, escalations
- Ensure issue resolution within 24 hours
- Low-Performing Store Turnaround
- Identify weak stores and drive improvement initiatives
- Execute sales push, training, and process corrections
- Cross-Team Coordination
- Work with marketing, NSO, and operations teams
- Reporting & Data Tracking
- Maintain store-wise performance dashboards
- Track KPIs and regional metrics
