Regional Counselling Lead

Role- Regional Counselling Lead

Company- Physicswallah Limited

Working Days- 6 Days working in a week

Location- Noida GB Nagar (UP)

Shift Timings- 10am-6:30pm

Key Responsibility Areas

1.Lead, support, and train Counselling Leads across multiple cities.

2. Develop and implement strategies to improve admission conversions and team effectiveness (Calling/ Face to Face Counselling).

3. Ensure counselling quality and standardization across all centres.

4. Collaborate with city teams, central functions, and business leaders for alignment.

5. Enforce process discipline in lead follow-ups, documentation, and counselling interactions.

6. Conduct regular performance reviews, provide coaching, and organize hiring/training initiatives. 7. Monitor and ensure compliance adherence among counselling teams.

Key Performance Indicators

1. Deliver on regional admission targets.

2. Enhance counselling team performance across cities.

3. Standardize processes and ensure communication alignment.

4. Maintain high-quality student engagement across all centres.

5. Provide clear visibility of regional counselling metrics to leadership.

Required Skills

1.Team leadership

2.Counselling strategy

3.People management

4.Communication

5.Coordination

6.Data-driven

7.decision-making

Technical Requirement/Tools

1. CRM proficiency (LeadSquare, Salesforce, etc.).

2. Google Sheets, Excel & dashboard management.

3. Internal ERP tools for batch & finance tracking.

4. Regional Performance Management dashboard oversight.