ROLE SUMMARY:
The Funds Content team delivers timely, trusted, and highquality data that supports global investment workflows, fund research, performance analysis, and industry benchmarking. As an Operations Manager, you will lead operational teams responsible for content accuracy, consistency, and delivery performance.
This role is a key contributor to LSEG's modernization agenda. You will drive adoption of new technologies, lead automation and workflow transformation, and build a futureready workforce through targeted technical upskilling. You will partner with distributed team members to evolve how we produce, manage, and deliver Funds Content at scale.
WHAT YOU'LL BE DOING:
Operational Leadership
- Lead daytoday operations for Funds Content, ensuring accuracy, timeliness, productivity, and quality targets are consistently met.
- Manage, coach, and develop a hybrid team of Team Leaders and through structured performance enablement and continuous skills development.
- Oversee recruitment, onboarding, and training to build a strong, diverse, and capable team.
Technology Modernization & Process Transformation
- Introduce and embed modern tools, automation, and digital workflows within Funds Content operations.
- Drive efficiency gains and waste reduction using Business Process Improvement methodologies (Lean, Six Sigma).
- Partner closely with Engineering, Product, and Data Strategy teams to implement new technology and ensure smooth operational adoption.
- Champion technical upskilling across the team, including SQL, Python, data quality tooling, workflow automation, and new platform capabilities.
Customer Management & CrossFunctional Collaboration
- Act as the primary customer concern contact for internal and external client inquiries.
- Build strong relationships with partners across LSEG: Product, Data Strategy, Sales & Account Management (SAM), Engineering, Service & Quality, and other Operations teams.
- Drive alignment and share procedures across locations to support global consistency and operational excellence.
Performance, Culture, and Change Leadership
- Communicate a clear operational vision, aligning teams to divisional objectives and key results.
- Foster a culture of continuous improvement, innovation, technical growth, and change readiness.
- Promote diversity of talent, team mobility (grow and flow), and active engagement in crossfunctional initiatives.
WHAT YOU'LL BRING:
- Minimum 2 years of leadership experience in an operational or contentfocused environment.
- Proven ability to manage teams and deliver against operational SLAs.
- Demonstrated capability in solving complex business challenges.
- Experience working in a global, matrixed organization.
- Knowledge of Funds Content or related financial datasets is an advantage.
- Experience delivering process improvements, automation initiatives, or digital transformations.
- Strong communication and writing skills, including preparation of clientfacing documentation.
- Customerfacing experience beneficial.
- Interest or experience in technical skill development (SQL, Python, workflow tools, automated QA).
- Ability to lead teams through change in a fastevolving environment.
Career Stage:
Manager
Compensation Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between z188,000 - z297,400. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (bonus plan). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.
Benefits Information:
LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
