Regional Collections Manager

Role

Regional Collections, Non Mobility

Function / Department

Enterprise

Location

Mumbai

Job Purpose

To manage and drive the CLUSTER VIBS NON MOBILITY- collections (FLD,FLV,CAL,MADVT,BULK SMS) of the CNC Function with close Co-ordination with various functional verticals, VIBS- Finance, VIBS Service delivery VIBS,, SSC Finance, Segment Team Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections, whilst complying with agreed VARIOUS- policy guidelines as also with all regulatory norms.

The job involves drive Circle Collections and Account Retention, reconciliation related activity, Required co-ordination and follow-ups with circle/ zonal team, segment, VIBS Finance- for Collections related activities and Reducing Bad Debts and Involuntary through Proactive, Reactive and Predictive approach. Also required Co- Ordination with inter department to process alignment

Key Result Areas/Accountabilities

Achievement of Business KPIs CLUSTER FORVIBS NON MOBILITY- Collections (FLD,FLV,CAL,MADVT,BULK SMS) through various measures

Monitoring- and Co-ordinating with CIRCLE/Zonal Team on achievement of Monthly and Quarterly Target

Collection and Bad Debts Performance

In Vol. Churn Reduction

Cost of Collections within Budget

New Initiative and Automation

Team Development and training

GST/Summary Bill//Payment Posting/Reconciliation

Bill Dispute resolution with CFT team

Circle review

Review, HSW/NCP/SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's, preparing of Credit notes, adhoc dunning

Cross functional coordination to achieve organisational goals

Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency

Explore new avenues for cost reduction and efficiency improvement

Ensure Process Compliance

Core Competencies, Knowledge, Experience

Credit risk management

Receivables management (Collection expertise)

Sound accounting / process / systems knowledge/ experience

Strategic thinking ability

Involuntary churn management

Partner management skill

Capability to influence cross functionally under matrix structure.

Must have technical / professional qualifications

Graduate/Post graduate with 5+ years of experience