Key Responsibilities
- Create adequate capacity on field collections by setting up Collections Agencies doing tele-calling and Field collections/ repossessions through the team in respective locations & drive them for the achieving the targeted numbers.
- Ensuring proper planning of local level strategies & and effective implementation and execution of the central strategies.
- Collaborate with the Call Centre teams, field collection agencies, Sales Teams, Credit Teams, Operation Teams, RCU for various day to day activities in portfolio management, improvement of existing processes, customer disputes redressal.
- Identification of irregularities in the field.
- Ensuring analysing and reporting of identified lapses/ frauds / skips / tough cases and referring to the concerned teams for preventive / curative actions.
- Giving triggers to the management in terms of risk / skip analysis of various business segments / regions etc through analysis of specific portfolio.
- Visiting the assigned geographies and ensuring Portfolio reviews with the collection team, collection Agencies.
- Analysing the monthly performance of all the state managers, cluster managers and collections managers, their collections agencies on the various parameters critical for achieving the desired set targets.
- Constantly look out for and develop low-cost collections Model and Minimize cost of collections for hard bucket collections.
- Continuously audit samples on various collection and raise red flags if any.
- Drive team with high integrity and ensure productivity as per target.
- Team Management, Hiring and driving culture of performance.
- End to End tracking of cash collection process through proper MIS.
- To identify process gaps and suggest process changes & enablers.
- Manage the collection process as laid down, complete ownership of agency management process.
Qualifications
Graduate / Postgraduate
Required Skills
Team management including managing senior team members
MS Excel
MIS preparation & Management
Thorough hands-on knowledge of the geography and the collection processes
