Regional Collections Manager

The role in a gist:

As FlexiLoans enters the next orbit of growth, we are looking for people with the passion and hunger to make a dent in the MSME ecosystem. In this role, you will be leading end-to-end collections for the lending business along with managing relationships with all key stakeholders for the Region. You will be responsible for ensuring the timely achievement of collections targets by formulating and executing collections strategy. Sounds like you Read more on what we are looking for in the role.

What you will work on:

● Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.

● Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.

● Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams.

● Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

● Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.

● Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required. Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.

● Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.

● Identifying trouble spots and implementing collection-related programs.

The ideal candidate:

● Excellent logic and problem-solving skills and are numbers-driven.

● Strong interpersonal skills and stakeholder management skills

● Specialized Knowledge of Unsecured Business Loan Collection is a great plus

● Experience in building collection operations from the ground up and scaling them is a big plus

Qualification and Experience:

● 10 - 15 years experience in the collections department with Banks, NBFCs, or Fintech.

● Master's/Bachelor's degree in business, marketing, or a related field from a reputed institute.

● Should have handled 90+ NPA buckets (hard bucket)

● Should have experience in onboarding and managing multiple agencies