Key Roles Responsibilities
- Strategy Business Planning
- Drive strategic planning to achieve regional sales targets.
- Monitor cluster/group performance and implement incentive schemes.
- Provide inputs on product improvements, new launches, and sales process enhancements.
- Sales Growth Cost Management
- Ensure achievement of premium and productivity targets.
- Drive successful product launches and marketing campaigns.
- Review monthly performance, backlog, and customer insights.
- Manage regional PL and profitability.
- Partner Relationship Management
- Build and strengthen relationships with Bank branches, POS, and distributors.
- Ensure clear communication and timely query resolution.
- Drive penetration and activation across mapped branches.
- Customer Satisfaction Retention
- Monitor customer satisfaction index (complaints, persistency, service standards).
- Ensure superior customer sales experience and timely service delivery.
- People Management
- Execute recruitment training plans aligned with business goals.
- Mentor, coach, and develop TLs/ABHs and team members.
- Handle critical people issues and succession planning.
- Campaign Activity Management
- Drive campaign effectiveness, SLA adherence, and productivity.
- Weekly reviews of TLs/ABHs on running campaigns.
- Ensure 80%+ login-to-issuance ratio as per defined TAT.
- Share best practices and ensure process efficiencies.
- Technology Process Governance
- Ensure smooth technological support and CRM utilization.
- Address escalations and activity-related complaints.
- Maintain strong process adherence and quality standards (QRC closure, call quality monitoring).
- Data, Compliance Risk
- Use data-driven insights for cross-sell and business expansion.
- Ensure regulatory and internal policy compliance.
- Collaborate with risk teams for proactive risk mitigation.
This job is provided by Shine.com
