J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.
As a Digital Document Analyst within Digital Documentation Services - Payments (Client Document Validation and Indexing), you will manage end-to-end documentation validation, indexing, and authentication for client account openings and product set-ups. You will partner with Implementation/Service teams, internal stakeholders, vendors, and external clients to deliver timely, accurate outcomes aligned to policy and regulatory requirements. You will identify process breaks, implement enhancements, and provide reporting that strengthens controls and improves the client experience.
Job Responsibilities
- Validate client documentation for account openings and Payments product set-ups against policy, regulatory standards, and onboarding requirements
- Index and maintain documents accurately within document management and workflow tools to support retrieval, auditability, and downstream processing
- Authenticate documentation using established protocols, including signature verification and validation procedures
- Collaborate with Implementation/Service teams, internal stakeholders, and external clients to resolve documentation gaps, discrepancies, and exceptions
- Analyze process breaks and systemic issues, recommending reengineering solutions and procedural enhancements
- Establish and deliver operations reporting/metrics relevant to DDS and onboarding performance, quality, and risk controls
- Adhere to change control requirements while creating, updating, and maintaining procedures and supporting system/policy changes
Required qualifications, skills, and capabilities
- Bachelor's degree in Business, Finance, or related field
- Minimum 5 years of experience in operations, documentation processing, or client onboarding within financial services
- Strong knowledge of banking documentation requirements, KYC/AML regulations, client onboarding processes, and account opening/legal agreement workflows
- Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) with familiarity in document management/workflow tools and strong written and verbal communication skills
Preferred qualifications, skills, and capabilities
- Experience supporting APAC with knowledge of regional regulatory requirements and flexibility to cover multiple time zones
- Experience in Wholesale Payments or Treasury Services documentation and onboarding
- Knowledge of JPMorganChase policies, procedures, and systems relevant to client documentation and authentication
- Experience with legal document template management/version control and continuous improvement/process optimization initiatives
