We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.
Key Responsibilities:
- Manage and resolve escalated/dispute situations in a timely manner.
- Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues.
- Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience.
- Conduct regular visits for resolution and negotiation.
- Maintain accurate and detailed records of all interactions, case progress, and resolution timelines.
- Build strong relationships with clients, ensuring a professional and supportive recovery experience.
- Identify operational gaps and recommend process improvements to reduce future escalations.
Candidate Requirements:
- 3-6 years experience in collections, CRM, Escalation handling or similar roles
- Excellent communication, negotiation, and documentation skills
- Good team handling & inter departmental coordination skills.
Workdays- Monday to Saturday
