Company Overview
Spandana Hospital is a premier healthcare institution in Bangalore, committed to delivering world-class, patient-centered medical care at affordable costs. Our highly trained team strives for quality tertiary and critical care in a supportive and professional environment. Learn more at spandanahospital.care.
Job Overview
Spandana Hospital is seeking a junior-level Receptionist to join our administrative team in Bangalore. This is a full-time role requiring 1 to 3 years of experience. The Receptionist will be the first point of contact for patients and visitors, ensuring a welcoming and professional environment in alignment with our commitment to outstanding patient care.
Qualifications and Skills
- Customer Service (Mandatory skill): Proven ability to deliver friendly and efficient service, ensuring patient and visitor satisfaction at all times.
- Telephone Etiquette (Mandatory skill): Professional phone handling skills, including answering calls promptly, routing inquiries correctly, and maintaining a courteous tone.
- Front Desk Operations (Mandatory skill): Experience in managing reception duties such as greeting visitors, handling inquiries, and maintaining a tidy, organized workspace.
- Attention to Detail: Capable of accurately recording and verifying patient details and documentation to prevent errors in administrative processes.
- Microsoft Office: Proficient in using MS Office applications, including Word, Excel, and Outlook for document management and scheduling tasks.
- Scheduling: Experience with booking appointments, coordinating calendars, and ensuring patient flow is managed efficiently and effectively.
- Professional Communication: Strong verbal and written communication skills for interacting with patients, medical staff, and vendors with clarity and empathy.
- Team Collaboration: Willingness to work positively with doctors, nurses, and support staff to deliver seamless patient care and administrative support.
Roles and Responsibilities
- Greet and assist patients, visitors, and vendors upon arrival, creating a courteous and welcoming reception experience.
- Manage the hospital's front desk operations, including the registration of patients, appointment scheduling, and directing inquiries to the appropriate departments.
- Handle incoming phone calls with professionalism, transferring calls, taking accurate messages, and coordinating with staff as needed.
- Maintain accurate records of patient check-ins and check-outs, ensuring compliance with hospital protocols and confidentiality policies.
- Assist with the preparation and management of daily appointment schedules, coordinating with medical and administrative teams to ensure efficient workflow.
- Provide general information about hospital services, policies, and procedures to patients and visitors as required.
- Monitor and manage the reception area for cleanliness, organization, and availability of informational materials.
- Assist in administrative tasks such as data entry, filing, and maintaining supplies inventory for the front desk area.
