Receptionist & Sales

About Us

The Pink Falcon is an upcoming premium leisure and hospitality destination, designed to offer guests a unique blend of entertainment, comfort, and memorable experiences. Our venue will feature a vibrant atmosphere, high-quality service standards, and a focus on creating moments that keep people coming back. We are committed to building a team that shares our passion for excellence, creativity, and guest satisfaction.

Job Summary: Receptionist & Sales Executive

We are looking for a well-spoken, customer-oriented Receptionist & Sales Executive to be the first point of contact for our guests and play a key role in walk-in sales, inquiries, and customer experience. This is a full-time, on-ground role at our center in Gurgaon and requires someone who is enthusiastic, well-organized, and enjoys interacting with people.

Key Responsibilities

Greet and welcome guests with a warm, friendly attitude.

Handle customer inquiries in person and over phone/WhatsApp/email regarding activities, bookings, and packages.

Provide detailed information about our experiences and upsell packages or add-ons.

Coordinate bookings, manage reservations, and handle walk-in sales.

Maintain a record of daily footfall, bookings, feedback, and payments.

Handle POS systems for billing and basic accounting tasks.

Ensure smooth guest flow and coordinate with the operations team to manage waiting times.

Assist in maintaining cleanliness and presentation of the front desk and gaming areas.

Requirements

Prior experience in hospitality, front-desk, receptionist, or customer-facing sales role preferred.

Strong communication skills in both English and Hindi.

Confident personality with excellent interpersonal and persuasion skills.

Basic computer skills

Comfortable with working on weekends and holidays.

Well-groomed, punctual, and reliable.

Knowledge of Gurgaon's local audience and customer preferences is a plus.

What We Offer

Competitive salary with incentives on bookings and upsells.

Fun, vibrant work environment at Gurgaon's most exciting upcoming entertainment hub.

Opportunities to grow within the sales, operations, or events team.

Employee discounts on experiences and events.

Hands-on exposure to customer handling, sales strategy, and brand experience.