Receptionist

Key Responsibilities of the Telephone Operator:

-Supports the smooth running of the Reservations department, where all aspects of the guest journey and experience are delivered to the highest level

-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner

-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

-Builds and maintains effective working relationships whilst promoting the company culture and values.

-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Telephone Operator :

-Experience in front office beneficial but not essential

-Hands-on approach with a can-do work style

-Commitment to delivering exceptional guest service with a passion for the hospitality industry

-Ability to find creative solutions taking ownership for duties and tasks assigned

-Personal integrity, with the ability to work in an environment that demands excellence

-Experience of working with IT systems on various platforms

-Strong communication skills