Receptionist

Key Responsibilities

1. Front Desk Operations

• Greet and welcome visitors, clients, or patients in a friendly and professional manner.
• Maintain a clean and organized reception area.
• Manage visitor logbooks, ID issuance, and ensure proper entry protocols.

2. Telephone & Communication Handling

• Answer, screen, and forward incoming phone calls to appropriate departments.
• Handle basic inquiries and provide accurate information.
• Take and relay messages or emails when staff are unavailable.

3. Appointment & Scheduling Support

• Manage appointment bookings, rescheduling, and calendar coordination (for clinics, offices, or executives).
• Notify staff of scheduled meetings or walk-in visitors.
• Ensure meeting rooms are prepared and reserved as needed.

4. Administrative Support

• Receive, sort, and distribute incoming mail, parcels, and courier packages.
• Assist with basic data entry, filing, photocopying, and document preparation.
• Maintain office supplies inventory at the front desk area.

5. Customer Service & Support

• Provide excellent service to all guests and internal employees.
• Handle complaints or direct concerns to the appropriate team quickly.
• Support event coordination or visitor hospitality when required.

Qualifications

Essential:

• Minimum 12th pass / High School graduate
• 13 years of experience in a front office or receptionist role
• Basic computer skills (MS Office, email, internet)

Desirable:

• Graduate in any discipline
• Experience with EPABX systems, appointment software, or hospital front desk systems
• Fluency in English and [local language]

Skills & Competencies

• Excellent verbal and written communication skills
• Pleasant personality and professional appearance
• Strong interpersonal and customer service orientation
• Good organizational and multitasking skills
• Ability to remain calm under pressure
• Basic knowledge of office equipment (printer, scanner, EPABX)