Receptionist & Guest Manager, Animal Welfare Centre

Company Description

Founded in 2010, Youth Organization in Defence of Animals (YODA) is a registered charity based in Mumbai, dedicated to fostering human-animal coexistence and eliminating animal cruelty. YODA provides essential medical assistance to abandoned and injured animals, rehabilitates mentally distressed animals, and cares for homeless or elderly animals until they are ready for adoption or release. The organization actively works toward reducing stray populations through vaccination and sterilization programs, and combats zoonotic diseases like rabies. They also prioritize education and awareness on animal welfare.

Role Description

This is a full-time, on-site role for a Receptionist & Guest Manager at YODA's Animal Welfare Centre, located in Varanasi. The selected individual will manage front desk operations, greet visitors, answer and manage phone calls, schedule appointments, and provide information about YODA's services. Additional responsibilities include clerical tasks such as record-keeping, coordinating with different departments, and handling customer inquiries with professionalism and empathy. The role also requires managing guest experiences and maintaining a friendly, welcoming environment at the centre.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties (Hindi & English)
• Strong Clerical Skills, including record management and data entry
• Ability to manage people and community.
• Calm nature
• Exceptional Communication and Customer Service skills
• Ability to work effectively with a diverse team and handle multiple tasks
• Empathy towards animals and familiarity with animal welfare activities is a plus
• Previous experience in a similar role is an advantage
• Basic computer skills, including proficiency in email and office applications