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| RB-LS:Service RM | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | Manager: | Regional Head-Sky Service | |||
| Is a Team leader | N | Team Size: | |||
| Grade: | Deputy Manager/ Manager/ Sr. Manager | ||||
| Business: | Retail Banking | Department: | Liability Sales | Sub-Department: | Service |
| Location: | - | ||||
| About Liability Sales | |||||
| The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. | |||||
| AbouttheRole | |||||
| SKY Service Manager is responsible to manage SKY Segment mapped clients to ensure swift query handling, high level of client engagement and client delight. Sky Service Manager is also responsible to ensure compliance towards the policies and procedures. | |||||
| Key Responsibilities | |||||
Managing Citi SKY Segment customers, ensuring swift handling of queries and concerns HNI client engagement to ensure client satisfaction Ensuring NIL presidential, Regulatory and ERU escalations for the portfolio assigned Undertaking various initiatives to meet service deliverables and ensure a high level of engagement with the customer. Coordination with the operations team effectively to ensure seamless execution of customer instructions. Close monitoring and reduction of instruction INEXs (rejects) Track and ensure complete control on daily service deliverables SLS/NSDL s/ RFI/referral queries.
Working towards achieving a satisfactory audit rating. Complete adherence to all KYC and AML policies
| |||||
| Qualifications | |||||
Optimal qualification for success on the job is: Graduate/ Post graduate from a recognized institute 4-7 years in a relevant role/ BFSI sector | |||||
| Role Proficiencies: | |||||
For successful execution of the job, the candidate should possess the following: Strong orientation to customer service Strong interpersonal skills Strong written and verbal communications skills Be self-driven and enthusiastic Product Knowledge Ability to multitask and manage all facets of the job |
Corporate Service Manager | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | Manager: | Regional Head-Corporate Service | |||
| Is a Team leader | N | Team Size: | |||
| Grade: | Deputy Manager/Manager/Sr Manager | ||||
| Business: | Retail Banking | Department: | Liability Sales | Sub-Department: | Service |
| Location: | - | ||||
| About Liability Sales | |||||
- The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank. | |||||
| AbouttheRole | |||||
| The Corporate Service Manager is responsible to manage Corporate Chief Decision Makers (CDMs) / Corporate SPOCs to ensure swift query handling post account opening, support with Payroll processing and other queries related to Employee Salary account at an overall corporate level. | |||||
| Key Responsibilities | |||||
Act as a point of contact for various queries received from the point of contact/ Chief Decision makers from the corporate or directly from the account holders. Provide assistance/ clarification to sales team in various operational and day today matters. Life cycle manage of the corporate. Ensure information pertaining to company officials/ email id, phone numbers etc. maintained, are up to date. Provide support during salary/ reimbursement processing and ensure that these clients use only online channels for processing these payments. Monthly relationship calling to understand service gaps if any. Conduct service desks at these corporate clients. Identify business and cross sell opportunities at these desks. Persistently focus on the regular salary payments in NTB accounts. Handling of customer instructions collected by the Bankers. Ensuring first pass yield in processing instructions. Review of accounts moving to corporate to retail status due to non-receipt of salary for last 3 consecutive months. Ensuring that all regulatory, statutory & compliance deliverables /standards are met. Timely reporting and closure on WAU, NSDL s, RFI etc. Working towards achieving a satisfactory audit rating. Complete adherence to all KYC and AML policies Ensure that compliance issues are resolved with urgency and escalated a timely manner | |||||
| Qualifications | |||||
Optimal qualification for success on the job is: Graduate/ Post graduate from a recognized institute 4-7 years in a relevant role/ BFSI sector | |||||
| Role Proficiencies: | |||||
For successful execution of the job, the candidate should possess the following: Strong orientation to customer service Strong interpersonal skills Strong written and verbal communications skills Be self-driven and enthusiastic Product Knowledge Ability to multitask and manage all facets of the job |
&nbs
Job ID: 144296139
