RB - Branch Banking:SSC - Team Member - Recycler Management

About Self Service Channel

With around 20000 Self Service Terminals spread across 26 states and 6 union territories, Self Service channel acts as the face

of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy. Recycler Channel plays a

major role in launching self-service terminals and migrating the customer from physically assisted teller transactions to digital

platform for day to day transactions. It also plays a pivotal role in the Bank's customer engagement strategy across products

and services

About the Role

The candidate will be responsible for ensuring that the Recycler Network of the Bank is available at optimum levels for

customer transactions. The personnel will be required to work in a dynamic environment with close coordination with internal

and external stakeholders. Focused approach in managing the optimum availability of recyclers at critical locations like

corporates, platinum sites, etc.

Key Responsibilities

. Ensure optimum level of Recycler availability to customers by continuous liaison with IAD partners and branches

. Closely engage with all internal and external stakeholders to ensure smooth operations of Recycler Network

. Manage Bank dependency cases with proper escalation as per Escalation matrix.

. Managing the feedback received from internal customers via email / application

. Ensure support to customer experience team on feedback received via other media (whatsapp, twitter, CTA, etc.)

. Track temporary closure cases and ensure revival within TATs

. Conduct monthly performance review meeting with channel partners

Qualifications

Optimal qualification for success on the job is:

. Graduation from a recognized institute

. Minimum 2-3 years of experience related field

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

. Knowledge of Recycler Industry and operations

. Good communication (both verbal and written) skill in both English and the local language

. Ability to handle pressure and meet deadlines

. Good networking and relationship building skills

. Vendor management skills