In this role you will analyze, design, develop and test products, services, work on improvements and bug resolutions for integrated hardware or software systems. Resolve customer trouble tickets. Diagnose complex problems and issues and provide resolution for corrective actions. Develop SW/HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). Define product hardware or software evolutions through the creation and release of hardware/software documentation, hardware/software change control management, supplier and customer notifications.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Independently work within broad guidelines and uses best practices and knowledge of internal or external business issues.
- Work with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
- Transfer concepts for professional direction of own organizational unit into actionable measures. Provide working leadership and training to less experienced personnel.
- Resolve customer trouble tickets. Diagnoses complex problems/issues (EG hardware, software, combination) and provides resolution or recommend corrective actions.
- Develop SW/HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).
- Define product hardware/software evolutions through the creation and release of hardware/software documentation, hardware/software change control management, supplier and customer notifications.
- Retain technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).
- Apply and maintains quality standards. Participates in process and tools evolutions and improvements. Apply the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.
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KEY SKILLS AND EXPERIENCE
You have:
- Bachelor's or master's degree in computer science, Software Engineering, or a related field.
- 5-8 years of experience in System test, Performance Test and Automation experience with high-traffic, large-scale distributed systems and client-server architectures
- Good hands-on deep knowledge in IMS, VoLTE, SIP, 4G/5G core technologies
- Good working experience in Linux, Kubernetes, VMWare/OpenStack.
- Hands on experience with Python and Shell scripting
- In depth and working experience with Automation like Robot Framework, cloud-ready, cloud-native, micro services and containers architecture.
It would be nice if you also had:
- Prior experience in interfacing with customers.
- Good understanding of networking protocols
- Worked on the tools sets like Jira, Jenkins or Bamboo
