Job Description
Join a mission-driven analytics team transforming how we serve clients through data. Grow your impact by turning complex datasets into clear actions and outcomes.
As a Quantitative Analytics Specialist in the Operations Analytics team supporting Cash and Check products, you apply advanced analytics to uncover opportunities that improve operational performance and customer experiences. You partner across Operations to turn data into timely, actionable insights and scalable solutions. You thrive in a collaborative, fast-paced environment that values curiosity, craft, and continuous learning.
Job Responsibilities
- Discover patterns across behaviors and events to anticipate next-best actions and enable timely, relevant outreach.
- Partner with Operations stakeholders and product leaders to understand business drivers, data, and processes and translate them into analytics solutions.
- Build business cases, design tests, select pilot populations, and evaluate results to inform future strategies.
- Analyze multichannel customer interactions across calls, branch, online, and mobile to map journeys and remove friction.
- Lead development and reporting of operational performance metrics and key performance indicators that track outcomes and drive accountability.
- Apply quantitative methods such as trend analysis, segmentation, forecasting, and optimization to improve business performance.
- Create self-serve tools and dashboards that deliver real-time insights to decision-makers.
Required Qualifications, Capabilities, And Skills
- Bachelor's degree in Mathematics, Statistics, Economics, Engineering, Computer Science, Data or Information Science, or a related quantitative field.
- 8 years of data science or quantitative analytics experience.
- Expertise in SQL with ability to write, optimize, and tune complex queries; strong database skills.
- Hands-on coding to source, transform, and analyze structured and unstructured data; ability to automate data pipelines.
- Experience wrangling large, complex datasets and delivering analytics solutions under tight timelines.
- Proficiency with at least four of the following: SQL, Python, SAS, Tableau, Alteryx.
- Ability to work directly with data owners and custodians to build and maintain an analytics data hub.
Preferred Qualifications, Capabilities, And Skills
- Experience in financial services or consulting supporting financial institutions.
- Familiarity with big data technologies and cloud platforms such as AWS.
- Experience with Agile methodologies such as Scrum.
- Strong communication skills to synthesize insights and influence senior stakeholders; demonstrated leadership.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
