Role : Customer/Field Quality Team Lead (Domestic & Export Market)
Position : Assistant Manager/Deputy Manager
Years of Experience : B.Tech (8-12), Diploma (10-16) Stream : Mechanical Engg /Electrical Engg
Job Description :
- Understanding product issues & defining problem statement
- Dealer/Customer Connect : Domestic & Export Market
- Scrutinise daily claims/tech webs, Initial Investigation & escalation o Field & Supplier visits for analysis : Hydraulics/Electrical Troubleshooting
- Root Cause Analysis, Driving Reliability Improvement Projects
- Process/Product Audit o Driving Warranty cost reduction projects o Closure effectiveness monitoring o Warranty part attribution (ASD) & Supplier Cost recovery
- Warranty data analysis, Daily/Weekly/Monthly MIS generation; Early Warning Signals o Warranty Prediction o QASI / IMS document updating
- New Product Launch : Risk Assessment / Carry-over issue resolution
