Quality & Process Manager
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Key Responsibilities
1. Analysing all the functions/jobs/activities of Card Business identifying the challenges and setting up process, procedures, and controls for each function/job/activity.
2. Collaborate with technical associates, manufacturing/production team, management, suppliers, and customers identify the problems / process challenges conduct scientific analysis using established process development, QC and problem-solving technique and implement process development.
3. Study the production identify different wastages, monitor, and introduce effective control measures to reduce the wastage of raw materials and rejection of finished goods. Ensure optimum utilization of various resources.
4. Introduce technological solutions/Automation of process to increase the efficiency and productivity.
5. Coordinate with machine shop and maintenance department about various projects requirements and in installation of equipment, calibration of equipment's and preventive maintenance.
6. Develop the culture of Quality & Process improvements through 5S & Kaizen activities and thereby focus on cost reduction, improve efficiency and productivity.
7. Support the operations/Business in resolution of customer complaints by conducting RCA/using QC tools & techniques. Introduce the control measures to avoid the recurrence of the similar issues in future and focus on improving customer satisfaction index.
8. Coordinate with R&D for new product development, product testing and Scheme approval for all the new products.
9. Coordinate with the product development and marketing team to understand the changing requirements of customer/market and support R&D/Product Team to deliver sustainable products.
10. Prepare the Process Training Material for each process, train the new joiners in their respective process and development them to fit into the requirements of the role.
11. Strictly abide by the ISMS, IBA, Rupay, VISA, MASTER CARD, Intergraf requirements & align the process, Security, and safety standards to the certification standards.
Skills Required
1. Domain Expertise
2. Skill to implement Process, production & QC techniques.
3. Manpower management
4. Interpersonal Skills
5. Team Coordination and Teamwork
6. Data Analytics & Decision making
7. Drafting & Email writing
Technical/Functional Proficiency Required
1. Awareness of different Standards
2. SAP/Database Management
3. Computer proficiency
Bachelor Of Technology (B.Tech/B.E), Master OF Business Administration (M.B.A)
Manipal Payment and Identity Solutions (MPi), formerly known as MCT Cards & Technology Private Limited, is India's largest banking and smart card manufacturer and a trusted partner for global banks, fintechs, and governments. The new identity of MPi reflects Manipal’s legacy of trust, leadership in payment solutions, innovative identity security, and a focus on delivering end-to-end services. Our comprehensive card services cover the entire spectrum — creation, design, manufacturing, and delivery to the end customer. Founded in 2008 with a vision to enhance the payment experience of consumers by offering innovative cards has expanded its operations and partners across the United Kingdom, Europe, Asia-Pacific, and MEA regions.
Equipped with best-in-class technology and infrastructure, our manufacturing units ensure production in a highly secure environment. Our robust supply chain and logistics partners, combined with innovative packaging enable a unique customer experience for our clients. We are committed to sustainability and the green revolution by using eco-friendly materials to make a positive impact on society.
We continue to invest in technology and people to offer a seamless payment experience to our customers across the globe.
Job ID: 105083347
