Quality Manager

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd !

We are thrilled to share that we have been honored with the Rajasthan's Most Trusted Lab Award. This recognition is a testament to our unwavering dedication to quality and excellence. Watch the proud moment here: Award Ceremony

As we continue to grow and set new benchmarks in the healthcare industry, we are actively seeking a Quality Manager to join our dynamic team.

Role Definition:

The Quality Manager is responsible for developing, implementing, and maintaining the laboratory's quality management system. This role ensures compliance with national quality standards, oversees quality control and assurance programs, manages regulatory requirements, and fosters a culture of continuous improvement within the laboratory.

The Quality Manager works closely with Consultants, Department heads, and business teams to maintain high-quality laboratory operations and enhance patient satisfaction.

Deliverables:

1. Quality Management System in compliance with ISO 15189 NABL and CRO standardsCAPA implementation
2. Standard Operating Procedures (SOPs)
3. Training programs
4. Quality performance metrics and audit outcomes.
5. Resolutions for customer feedback and complaints.

Responsibilities:

Quality Management:

1. Develop, implement, and maintain the laboratory's quality management system. Ensure compliance with national quality standards (e.g., ISO 15189 NABL, CRO). Ensure the laboratory complies with all relevant regulatory requirements and guidelines.
2. Execute the implementation of QC and QA programs. Check and document the performance of QC materials. Review QC results from the previous day, including: Verify control charts and trends, Identify any outliers or deviations., Investigate root causes of any anomalies.
3. Ensure all equipment calibration records are up to date. Schedule and verify preventive maintenance tasks. Ensure that environmental conditions (temperature, humidity) are within specified limits.
4. Review QC results of Laboratory and ensure any anomalies are addressed immediately by Department Heads and Consultant. Monitor laboratory processes to ensure they meet quality standards.
5. Prepare for and manage internal and external audits. Conduct regular internal audits to ensure compliance with QMS. Review audit schedules and plans. Ensure all required documentation is ready for upcoming audits. Address any findings from previous audits.

Ensuring CAPA with the Business Team:

1. Review and analyze QC data to identify trends and areas for improvement. Lead the audit process and implement recommendations from audit findings.
2. Log and review all non-conformities.Conduct root cause analysis for recurring issues. Implement corrective and preventive actions (CAPA) for any identified issues.
3. Develop and track CAPA action plans to address identified issues. Regularly monitor the effectiveness of implemented CAPA measures. Maintain detailed records of CAPA activities and outcomes.
4. Collaborate with business teams to identify root causes of non-conformities and implement corrective and preventive actions and ensure quality standards are met across all laboratory functions.

Standard Operating Procedures (SOPs):

1. Develop, review, and update SOPs for all laboratory processes. Verify that all laboratory logs are properly filled and signed off. Ensuring all documentation is up-to-date and processes are compliant through regular audits.
2. Ensure all staff are trained on and adhere to SOPs.Manage the creation, review, approval, and archiving of quality-related documents.

Training and Competency:

1. Develop and implement training programs for laboratory team members. Evaluate the effectiveness of training programs. Update training materials as necessary.Assess and ensure team members competency in performing laboratory tasks.

Customer Feedback and Complaint Management:

1. Manage the customer feedback and grievance system. Investigate and resolve issues, ensuring customer satisfaction and quality improvement.Address and resolve any quality-related complaints from customers.

Quality Metrics and Reporting:

1. Develop and monitor key performance indicators (KPIs) related to quality.Analyze quality data to identify trends, root causes of issues, and opportunities for improvement. Use data to drive decisions related to quality improvements.
2. Report on quality performance to senior management. Organize and lead quality meetings to discuss performance and improvement opportunities.

Success Metrics:

1. Successful completion of External audits with zero major & moderate non-conformities.
2. 20% reduction of Repeated Non Compliances every month
3. Zero Detractors by the end of Qtr
4. 95% of audit findings resolved within 30 Days
5. 95% CAPA action plans implemented within agreed timelines.
6. 98% achievement of key performance indicators (KPIs) related to quality, such as turnaround time, report error rates, and customer satisfaction scores.
7. 100% of SOPs reviewed and updated annually
8. Zero missing documents during external audits

Requirements:

• M.Sc. / Ph.D. in Microbiology, Biochemistry, Biotechnology OR Postgraduate in Quality Management / Healthcare Management
• Certification in ISO 15189 NABL, CAP, Six Sigma, or Lean Quality Management
• 10+ years of experience in Quality Management in a Pathology Lab / Healthcare / Diagnostic Industry
• Experience in implementing and managing ISO 15189 NABL, CAP, CRO standards
• Proven track record of handling internal and external audits. Ability to interpret quality metrics, QC trends, and audit findings.
• Knowledge of Laboratory Information Management System (LIMS)
• Expertise in root cause analysis (RCA) and CAPA implementation

Pay Scale: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development.

Join our team and experience a workplace where you'll be supported, encouraged, and empowered to be your best self, both professionally and personally, as part of our ONE CARE culture.

OrganizationProfile:

Dr. B. Lal Clinical Laboratory, established in 1991, has been at the forefront of providing exemplary Pathological and Diagnostic solutions. With a commitment to incorporating the finest infrastructural and technological advancements in the global health sector, we have become a distinguished preference over the past 34+ years. Our relentless passion for delivering top-quality services, coupled with the unwavering trust of doctors and patients, has positioned us as a leader in reputed pathology lab networks.

We take immense pride in being recognized as one of the 20 Best Workplaces in Pharmaceuticals, Healthcare, and Biotech India 2024 and achieving Great Place to Work certification for two consecutive years. This recognition reflects our commitment to fostering a positive work culture, employee well-being, and organizational excellence.

Dr. B Lal Clinical Laboratory Pvt. Ltd. stands out as the only Pathology Lab Network with a remarkable presence of 100+ collection centers across Rajasthan. Our highly sophisticated Central Processing Laboratory, equipped with state-of-the-art technology, is complemented by 13+ regional laboratories strategically located in Kotputli, Bhilwara, Ajmer, Alwar, Sriganganagar, Jodhpur, Ahmedabad, Kota, Bharatpur, and Sikar. This expansive network enables us to provide prompt and efficient diagnostic services to our valued customers.

Currently, we offer an extensive range of over 1500+ tests across various disciplines, including:

Clinical Pathology & Biochemistry

Haematology

Microbiology & Serology

Histopathology

Radiology

Molecular Biology

With a strong emphasis on professionalism and accuracy, our tests are conducted in a professional environment by a team of highly skilled experts, ensuring precise and reliable results.

At Dr. B. Lal Clinical Laboratory Pvt. Ltd., we have consistently led the way in adopting and implementing advanced technologies in the field of pathology. Our unwavering commitment to our motto, Serves Best, Serves All, drives us to deliver excellence in all aspects of our services.

We are proud to cultivate a workplace that encourages continuous learning, collaboration, and growth.

Our core values form the foundation of our work culture:

Customer First Prioritizing patient well-being

Accountability Taking ownership of our actions

Respect & Trust Fostering strong relationships

Excellence Striving for the highest standards

For over 34+ years, these values have guided us to always put our patients first, earning us immense trust and satisfaction from our customers.

As we move forward, Dr. B. Lal Clinical Laboratory remains committed to pushing the boundaries of innovation, enhancing our services, and setting new benchmarks in pathology and healthcare. With advanced technology, a dedicated team, and a patient-centric approach, we continue to build a healthier and better future for all.