Quality Management System

Required Skill

Process - Quality Management Certifications|Six Sigma Green Belt Certification

Process - Software / IT Quality And Delivery Processes|ITIL

Process - Business Analyst Activities|Gap Analysis

Data Analysis-Power BI tool

Details

Should be able to

identify projects as per business needs and draft appropriate business case, problem statement and goal statement

- drive GB projects and mentor GB team members for execution and completion of project

- forecast benefits of GB projects in terms of HDS/SDS/CSAT, track the same thought the execution of project as well as post that and present the benefits as part of Control phase and closure of the project

Should be able to

- understand the requirement of the standard

- define processes as per standard requirement

- define audit checklist

- train resources on auditing as per audit checklist

- identify gaps in implementation and device fixing of gaps Should be able to

- identify new measurement parameters for processes to measure and improve on process performance

- review with internal and external customers on data behavior and patterns

Should be able to

- analyze audit reports and drive enhancements in process to make process fool-proof

- review internal/external escalation to redefine audit control points

- enhance on audit process to drive process compliance

Should be able to

- conceptualize on new processes as per business requirement

- conduct FMEA on process to ensure that control points are built in the process

- enhance processes by make it more lean