Quality Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Perform functional, regression, integration, and endtoend testing of Salesforce applications across Sales Cloud, Service Cloud, experience cloud and Lightning components
• Analyze requirements and user stories to design detailed test scenarios and test cases that ensure comprehensive coverage
• Validate complex Salesforce workflows, business rules, data models, and crosssystem integrations with accuracy and attention to detail
• Identify defects early through thorough functional testing, document them clearly, and manage them through closure using standard defect management processes
• Develop, maintain, and execute automated test scenarios in ACCELQ, ensuring stability and scalability of automation assets
• Support automated test execution as part of GitHub CI/CD workflows, including troubleshooting automation failures and validating pipeline-triggered test runs
• Test AIdriven Salesforce features, including Knowledge Search and other intelligent automation components, ensuring quality, consistency, and accuracy
• Validate AWS Connect phone systems, including call flows, IVR logic, agent routing, and CTI behavior integrated with Salesforce Service Cloud
• Test system integrations, including middleware-driven APIs, data exchanges, and event-triggered workflows across connected platforms
• Execute and validate Qualtrics survey flows, ensuring accurate survey triggers, response capture, and downstream data processing
• Collaborate with developers, admins, product owners, and cross-functional teams to ensure high-quality release readiness and full story acceptance
• Participate in Agile ceremonies, provide testing estimates, monitor test progress, and ensure timely delivery of all QA commitments

• Contribute to continuous improvement of QA processes, testing efficiency, and automation best practices

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 7+ years of hands-on experience in Salesforce Quality Assurance (functional and regression testing)
• AccelQ Certification ,Salesforce admin and Agentforce certifications
• Experience testing AWS Connect telephony features, CTI integrations, and Salesforce-connected call flows
• Hands-on experience testing integrations, APIs, and middleware-driven application interactions
• Experience creating, executing, and maintaining automated tests using ACCELQ
• Good working experience in using GitHub copilot , M365 Copilot
• Working knowledge of Qualtrics survey flows and validation of survey-triggered processes
• Solid understanding of Salesforce features, workflows, Lightning UI, validation rules, and crosssystem dependencies
• Familiarity with GitHub CI/CD pipelines and integrating automated tests within continuous testing workflows
• Proven ability to test AI-driven application components, including Knowledge Search and intelligent recommendation features
• Proven solid analytical and problem-solving abilities with attention to detail in identifying defects and testing edge cases
• Proven effective communication and collaboration skills within Agile teams
• Proven self-driven, adaptable, and proactive in improving QA processes and testing efficiency