Quality Assurance Tech I

Summary:

Support device testing operations by performing device setup, configuration, firmware updates, and hardware validation across enabled devices. Ensure devices are test-ready and maintain device lab inventory for seamless test execution by the QA team.

Responsibilities:

• Set up, configure, and maintain enabled devices for testing.
• Perform firmware/software updates and ensure devices are on the correct build versions before test cycles.
• Execute device-level validation checks including Wi-Fi connectivity, Bluetooth pairing, audio/visual output, and microphone functionality.
• Manage device inventory — track device allocation and availability.
• Support QA engineers with device provisioning, account linking, and locale-specific configurations.
• Perform factory resets, re-registration, and device deprovisioning as required between test cycles.
• Log and escalate hardware defects or device malfunctions with clear documentation (device ID, symptoms, steps to reproduce).
• Maintain daily device readiness reports and update device tracking sheets/tools.
• Assist in setting up test environments for new feature launches, regression cycles, and localization testing.
• Participate in daily stand-ups, sprint ceremonies, and team syncs.

Requirements:

• 6 months &ndash1 year of experience in device/hardware support, IT asset management, or a related field.

Required Skills:

• Basic understanding of smart home devices, IoT ecosystems, and voice assistants.
• Familiarity with device setup processes — Wi-Fi configuration, Bluetooth pairing, firmware updates.
• Ability to follow standard operating procedures (SOPs) for device provisioning and lab management.
• Proficiency in using tracking tools (Excel/Google Sheets, JIRA, or inventory management systems).
• Strong attention to detail and ability to work independently with minimal supervision.
• Professional English proficiency (written & verbal).
• Comfort working with multiple device types and form factors (smart speakers, smart displays, tablets, streaming devices, mobile).

Preferred Skills:

• Exposure to app setup and device registration workflows.
• Basic understanding of networking concepts (Wi-Fi, Bluetooth, IP addressing).
• Experience in a QA or testing environment.

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