Quality Assurance Specialist

The QA scope will cover standard testing cycles, including Functional, Regression, and Synthetic testing. In addition, the role will require expertise in:

• AI-driven customer interactions (chat, voice, email)
• Integration testing with customer backend systems
• Agent handoff and escalation flows
• Multi-channel communication consistency
• User Experience testing
• Data Quality testing

QA Automation

• Hand-On- AI-driven test suite development to validate model accuracy, response quality, consistency, and overall system behavior.
• API test automation
• Conversation simulation testing
• Regression suite automation
• CI/CD integration for QA pipelines

The QA resource should collaborate closely with the existing onshore QA team and the core team to support all tasks and ensure continuity of the project.