Quality Assurance (QA) Voice Process

Greetings from DPR Solutions Inc

We're Hiring | Quality Assurance (QA) Voice Process

Location: Gurugram

Process: Voice (BPO)

Experience: 4 Years

Skills & Requirements

Strong understanding of QA frameworks in voice processes

Excellent listening, analytical, and communication skills

Knowledge of contact center KPIs (AHT, CSAT, FCR, Compliance)

Experience in banking/fintech voice processes is an added advantage

Attention to detail and strong documentation skills

Ability to handle feedback discussions professionally.

Interested Candidates

Send your resume to:

We're Hiring | Quality Assurance (QA) Voice Process

Location: Gurugram

Process: Voice (BPO)

Experience: 4 Years

Skills & Requirements

Strong understanding of QA frameworks in voice processes

Excellent listening, analytical, and communication skills

Knowledge of contact center KPIs (AHT, CSAT, FCR, Compliance)

Experience in banking/fintech voice processes is an added advantage

Attention to detail and strong documentation skills

Ability to handle feedback discussions professionally.

Interested Candidates

Send your resume to:

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