Description
We are seeking an experienced Manager QA & Support to lead our quality assurance and customer support teams. The ideal candidate will have a solid background in QA methodologies and a passion for delivering high-quality products and services to our customers.
Responsibilities
- Develop and implement quality assurance strategies and processes.
- Lead the QA team to ensure high-quality deliverables.
- Coordinate with cross-functional teams to identify and resolve quality issues.
- Conduct regular audits and assessments of processes to ensure compliance with standards.
- Analyze data from testing processes to identify trends and areas for improvement.
- Provide training and mentorship to team members on QA best practices.
- Manage customer support operations to ensure timely resolution of issues.
- Create and maintain documentation related to QA processes and customer support.
Skills and Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 8-12 years of experience in Quality Assurance and Customer Support.
- Strong understanding of QA methodologies, tools, and processes.
- Proficiency in automated testing tools and frameworks.
- Experience with defect tracking and management tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple projects.
