Quality Assurance Manager

Key Responsibilities and Main Activities

• Compliance with ADF
• Pre-sales Phase:
  
  

▪ Anticipate contract renewals or calls for tender to actively contribute to project

acquisition,

▪ Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its

alignment with the ADF,

▪ Attend internal project kick-off meetings.

• Project Management Phase:
  
  

▪ Understand the contractual framework of the assigned scope and ensure the QAP is

updated,

▪ Ensure project compliance with ADF practices by conducting regular follow-ups to

provide an objective assessment,

▪ Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project

Directors (PD), and Technical Directors (TD) on ADF requirements and maturity levels,

▪ Highlight ADF compliance and raise alerts in case of deviations from standards.

• Client Relations
• Managing Client Requirements:
  
  

▪ Ensure client quality requirements are understood, documented, and integrated into

project plans. Identify any changes to ensure continuous compliance,

▪ Be familiar with client portals and collaborative tools, and be able to explain their use

and access methods,

▪ Address client complaints by utilizing root cause analysis methodologies, further

define and monitor corrective actions whilst communicating them effectively to the

client.

• Communication and Reporting:
  
  

▪ Act as the primary liaison between client quality representatives and internal ALTEN

teams for all quality-related issues,

▪ Participate in meetings with client and ALTEN representatives (PRM/CRM) and

actively contribute with presentations,

▪ Organize quality reviews with client representatives (if applicable) and provide

reporting on performance and ongoing actions according to their requirements.

• KPIs and Performance
• Quality Dashboards:
  
  

▪ Update data in dashboards according to the defined frequency, ensuring accuracy

and relevance of the information provided,

▪ Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyze quality

performance, and prepare regular reports for stakeholders,

▪ Ensure the reliability of data displayed in dashboards by verifying consistency and

correcting discrepancies if necessary,

▪ Monitor the performance of the quality service through indicators to identify areas for

improvement, prioritize actions, and organize the team.

• Gap Analysis:
  
  

▪ Communicate with the ACQP Direction and Technical Direction on project quality

control and escalate alerts if necessary,

▪ Identify trends and propose action plans to improve performance.

• Continuous Improvement
• Capitalizing on Best Practices:
  
  

▪ Proactively propose adaptations to processes, methods, tools, and indicators used

for project monitoring,

▪ Share the latest information with QAMs working on the same scope,

▪ Use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY's, Ishikawa/fishbone)

to analyze problems and propose solutions,

▪ Gather field feedback, facilitate lessons-learned sessions, and document best

practices.

▪ Lean Six Sigma certification (Green Belt or Black Belt) is advantageous .

• Project Management:
  
  

▪ Lead projects: Define, plan and monitor corrective and preventative action plans.

Further engage internal and external stakeholders to ensure compliance and

effectiveness,

▪ Ensure that internal/external non-compliances or recurring issues within the scope

are tracked: conduct root cause analyses (RCA), document them, and monitor

associated actions.

• External Audit
• Preparation and Monitoring:
  
  

▪ Participate in coordinating the preparation for client and certifications audits (ISO

9001, EN 9100, etc.),

▪ Support project teams in preparing for audits and ensure follow-up on corrective

actions.

• Auditor Relations:
  
  

▪ Serve as the interface between external auditors and project teams.

• Additional Potential Missions
• Domain/Client/Contract Focal Point:
  
  

▪ Manage domain/client/contract requirements by ensuring compliance with client

contractual and regulatory requirements, maintaining active monitoring, and

updating quality procedures after validation by the ADF process expert,

▪ Lead and coordinate cross-functional activities to ensure the dissemination of

updates and train QAMs and projects.

• Backup for the QAM Team Leader (TL):
  
  

▪ Allocate and prioritize workload within the team,

▪ Facilitate team meetings: prepare agendas, facilitate discussions, and ensure

traceability of decisions and actions,

▪ Report to the Head of Quality Assurance.

• Required Skills
• Technical and Professional Skills
• Standards and Audits:
  
  

▪ Knowledge of standards relevant to the QAM scope, such as ISO 9001/EN 9100/ISO

27001/ CMMI, ASPICE

▪ Mastery of audit methods (preparation, execution, follow-up on actions),

▪ Problem analysis/resolution (structured methods).

• Tools:
  
  

▪ SM (Safety Management), Office 365, SharePoint, JIRA.

• Fluent English:
  
  

▪ Minimum B2 level.

• Experience:
  
  

▪ 8 - 12 years, ideally in either result-committed projects in a service context, in

operational management roles (project or sub-project) or in quality management

positions.

• Behavioral Skills
• Technical Assertiveness:
  
  

▪ Enforce quality requirements without hierarchical authority, using facts to convince

teams and management.

• Critical Thinking:
  
  

▪ Detect inconsistencies in data (KPIs, audits, reports) and demand evidence before

validation.

• Transversal Leadership:
  
  

▪ Unite stakeholders with divergent interests around common quality goals, making the

stakes tangible (e.g., This process avoids significant penalties/cost of poor quality).

• Operational Resilience:
  
  

▪ Manage ambiguity (e.g., unclear client requirements, conflicts between ADF and field

reality) without paralysis, proposing pragmatic and traceable solutions.

• Adaptive Communication:
  
  

▪ Adjust Communication In Real-time

• Concise and visual for evaluations, action plans, and reports,
• Technical and detailed for auditors or clients,
• Pedagogical for coaching project teams.
• Responsible Proactivity:
  
  

▪ Anticipate risks (e.g., changes in client frameworks, team turnover) and act before a

crisis (e.g., launch an RCA without waiting if the issue is critical), taking ownership of

decisions.