Quality Analyst

The Sleep Company is hiring for the position of Quality Analyst in Navi Mumbai.

Key Responsibilities:

• Monitor and evaluate customer interactions (calls, chats, and emails) for quality and process adherence

• Provide feedback and coaching to agents for performance improvement

• Identify training needs and support quality enhancement initiatives

• Analyze trends and recommend process improvements

• Participate in calibration sessions and maintain evaluation consistency

• Support new hire certifications and ongoing assessments

Requirements:

• Telugu language proficiency is mandatory

• Excellent communication and analytical skills

• Experience in Quality/QA preferred

• Good understanding of customer support processes

• Attention to detail and coaching ability

Location: Navi Mumbai

Work Mode: On-site

Employment Type: Full-time