As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performan cemetrics. You must always strive for Good Customer Satisfaction and Experience andensure that all calls are handled professionally based on the Quality Guidelines set by he Client. You will meet and exceed client mandated KPI's (Key Performance
Indicators).
You must also ensure consistent performance based on a continuous improvement model. What else You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures.
You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.
So, do you have what it takes to become a Quality Analyst
Requirements:
What exactly are we looking for Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support Even better!
We're looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA.
We need someone with good problem solving and critical thinking skills with a focus onissue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure --
